Southwest Cyberport, Inc is dedicated to providing our clients with the kind of service we’d like to get. This includes the assurance that the information given to our staff is treated with the proper respect.
It is our policy to release information about our clients only to account holders and their designated Account Contacts.
Southwest Cyberport treats your data as confidential. We do not provide client information to any third party other than vendor partners in the course of fulfilling an order or collecting a bill, or when compelled by a court order. At no time will our client database be sold for marketing purposes. We don’t like to have our data sold, so we won’t ever sell yours.
We do record phone calls from time to time. We use this information for training and to ensure quality of service. This is part of the information we protect and will not give out to third parties.
Southwest Cyberport employees or contractors may be exposed to private customer files or emails in the course of resolving technical issues. They will make reasonable efforts to avoid viewing such data unless specifically authorized by the customer. They will not share such data with third parties without authorization, unless compelled to by a court order.
General Policies and Practices
- Technical Support: SWCP will provide technical support, as it pertains to SWCP’s system or the Internet in general, via telephone, in our office during office hours, or via e-mail. If an on-site visit or if unusually large amounts of support are required, as solely determined by SWCP, those additional services may be purchased at SWCP’s regular consulting rate. All phone calls to and from SWCP are recorded for training purposes.
- Login Names: Your login name, also called a user name or email name, is the name that you use to identify yourself when you access SWCP’s computer system. This name is also incorporated into your email address. Common user names that many people use are their first name, or last name, or first initial and last name, or 3 initials, or a nickname. Upper and lower case do not matter. Some examples are “costlow”, “mcostlow”, “mark”, and “mec”. Restriction include that it be made up only of letters and numbers, starting with a letter also it must be less than 16 characters and must be unique on our system. The account request form allows you to choose your own name; if there is some reason that we cannot grant your chosen name, we will contact you so that you can choose another one. Free Email aliases may be created if the login is not what as preferred for email. Customers’ own Domain Names are commonly used as addresses, for example, rather than @swcp.com (see below). Like other usernames, however, each alias must be unique on our system to avoid confusion. Note that although your login name is used as your email address (e.g. email@example.com), when you send electronic mail your real name will also appear in the message.
- Passwords: Your passwords can be generated by our system, or should be devised with care. A good password has at least 6 characters and the longer and more varied they are, the better. Upper or lower case do matter.. It helps if it’s memorable, but should not be the name of any person, place, thing, or word found in any dictionary. Intermixing upper and lower case letters and numbers, concatenating two nonsense words, or creating an acronym from a silly phrase are all good ways to pick a password. Some examples of good passwords are “akld8s3”, “FLaiCy8”, “brubmowt”, or “chlfts”. Some bad passwords are “password”, “mustang”, “SANDIA”, “billy”, or “spaceman”. SWCP may periodically run a password checking program which will notify you if your password is too easy to guess. Note that if a computer “cracker” gains access to your account by guessing your password you will be responsible for the charges he or she accumulates and any damage done. It is a good idea to change your password every 3 to 6 months.
- Spam: SWCP prohibits the use of unsolicited commercial email, commonly known as “spam”, when mailed through SWCP’s servers, or when used from any server to advertise a website or other service located on our servers, including inappropriate commercial postings to the Usenet news network.
- Aliases: If you have registered a Domain Name with us, you can have aliases within that domain that forward to your SWCP login name. For example: if you own costlow.org as a domain and your logname is mcostlow, you could setup an email address firstname.lastname@example.org that forwarded to the mcostlow email box. You can manage these yourself from the Members Control Panel.
- Computer Repair and Cleaning Services: SWCP offers an array of in-house computer services for Windows and Mac PCs, laptops, and other devices. Free services for members include one free Basic Virus/Spyware Cleanup for one device per customer each year, certain free Program Installations, and DSL Modem Testing. Other services which are chargeable include diagnostics and tune-ups plus parts, OS, and software installation. These are also open to non-members. Contact Tech Support for prices and to schedule.
- Other Networks: The internet is not one homogeneous network but rather a loosely connected collection of networks spanning the globe. Each network has its own set of policies and conditions governing its use. You should make yourself familiar with the policies of any network whose resources you’re using.