iPass – Frequently Asked Questions

Frequently Asked Questions

Am I actually getting this service through iPass?
No, iPass does not provide service directly to end customers. We have partnered with iPass to bring this service to you. If you want to sign up for Internet roaming, have specific questions, or require technical support, please contact us.

What is the iPass global network?
The iPass global network provides easy dial-up access to the Internet from more than 3,000 points of presence (POPs) in 150 countries around the world. iPass enables this service by using the networks of top-tier network access providers throughout the world, and through a unique third-party Internet clearinghouse and settlement system. With one service, individual and corporate users can access email, the web and corporate data from anywhere in the world with a local telephone call, gaining significant cost savings over solutions requiring internal modem banks and long-distance or toll-free connection charges.

What do I need to use the roaming service?
All you need is the iPassconnect client, which has a point-and-click interface and a listing of all iPass access numbers. It includes all the scripts and properties associated with these numbers so you do not have to re-configure your dialer.

How do I find the correct number when I’m ready to dial in?
We provide client software for you to install on your laptop. You can get this from our Members area. The iPass client software provides a simple point-and-click interface that allows you to select the country and city where you are. You will then get a list of the available local access points. Just click on the number of your choice and you will be connected in seconds.

How much does it cost to roam and how will I get billed?
Pricing details for dialup are  provided in the ipassconnect client. Pricing information for iP broadband and wireless are found on the download page in the Members section of our web site.

Can I purchase the roaming service directly from iPass?
No, iPass does not sell its services directly to individuals. iPass partners with the leading ISPs throughout the world to brings its roaming service to individuals and businesses. These ISPs provide customers specialized care and technical support.

How does iPass ensure good service availability and reliability?
In every location where it provides access, iPass works with the leading carriers and service providers to ensure a high-quality and high-performance service. In many locations, access is available from multiple top-tier providers, giving customers redundancy during heavy traffic hours and in the event that a single provider suffers a network failure or temporary service outage. Lastly, iPass constantly tests and monitors performance of its overall network, allowing early detection and remedy of potential service problems.

What client platforms are supported?
There are easy-to-use clients that support Windows XP, Windows Vista,  and Mac OS X 10.4 platforms. Other platforms will be available in the future.

Do I need special power plugs or phone jacks when I travel?
The answer to this depends upon where you go, but in many countries you will require different power cords, plugs and phone jacks. If you are interested in more information about connection hardware, or other helpful resources for business travelers, here are a few sites that provide information and advice about connecting when traveling around the world.

• Laptop Travel – products to help you connect with your laptop from around the world
• Buyers Guide’s – information on voltage adapters
• Symantec – file transfer and synchronization products such as pcANYWHERE and pcTELECOMMUTE
• Traveling Software – file transfer and synchronization products such as LapLink

Can I use the roaming service for secure access to my corporate network?
Yes, when you use the roaming service in conjunction with a virtual private network (VPN) solution, you can gain secure access to your corporate network. iPass is interoperable with all industry leading VPN, firewall and token card solutions. For more information on getting a corporate version of the iPassconnect client that will automatically launch your VPN, and virus checking programs, talk with SWCP support.