Category Archives: Resources

Online resources, local businesses, tools for traveling, and other helpful information.

Tech Support Is Easier with a Copilot

Sooner or later, everyone needs help for their computer, or has been called upon by someone – parent, child, sibling, co-worker, or friend – to lend technical assistance for some problem too difficult for the other party to solve. Many times, advice must be given from far away, which can greatly compound the difficulties. And even if you’re quite familiar with the type and model of machine, it can be very frustrating trying to deal with computer problems entirely over the phone. Wouldn’t it be much easier for the helper to actually see the screen, and do whatever needs to be done from the person’s own desktop? Now there’s an online site that can allows just that: Copilot Remote Assistance. This handy tool grants the person giving tech support over the phone the ability to actually log into the recipient’s machine remotely. The supporter can actually drive the other device, moving the mouse and typing on the keyboard, while the recipient watches. No more long descriptions, having to go back a step, etc. Copilot is available to everyone for a small fee, but it’s free for our customers’ computers. Our techs often rely on it. So if you as a member need help, call SWCP Tech Support to get a special invitation code to start a session. After talking it over with the technician, you’ll have to download software for your recent Windows or Mac machine for Copilot to work, … Continue reading

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Taking Control: Managing Cookies

With the revelations of Edward Snowden and other whistleblowers, the cat’s out of the bag: we’re all being watched 24/7. But along with the government, we’re being followed around the web by a shadowy legion of other parties. Chief among them, and perhaps furnishing the NSA with the idea and a whole lot of data, are those big friendly sites like Google and Facebook. These avid online trackers want all that personal information for their own unnamed purposes in exchange for the “free” services they provide. And that’s just the tip of the iceberg. Now everybody’s into it, and people are slowly becoming aware of the downside. For all that data can be used for more than just advertising. Your personal choices, the sites you visit, the searches you conduct, and the purchases you make online may have serious consequences down the road. Visits to medical websites could affect insurance coverage or rates, postings to social media might influence potential job offers, and purchasing history might limit credit. Worst of all, these judgments about you are being made in secret based on information that you are not allowed to see or to contest. Since that data is being freely sold and traded between trackers, anything that one party knows about you may be known by others. Until such time as an electronic Bill of Rights becomes law, there’s little you can do about it. But there are a few ways … Continue reading

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Important Updates for Web-Publishers

If you own or run a website, there are a few new wrinkles you should know about. In the first place, the powers that be at ICANN who run the World Wide Web’s all-important Domain Name System have instituted a new hoop for domain owners to jump through. Since January 1 of this year, all new domains, any that get transferred or have any owner or contact information changed, must have the domain owner’s email address verified – or else. The domain’s administrative contact will be sent an email from the registrar with an activation link to be clicked or ICANN will disable the domain. If the message is not replied to within 15 days, the site will not be usable at at all until fixed – not even including email. This whole procedure violates just about every safety tip SWCP has issued to users to help everyone stay safe online. So Southwest Cyberport will do all we can to track the process, make it easy, prevent shutdowns, and keep it secure. We apologize in advance for any inconvenience. It can be expected that bad guys will try to take full advantage of this situation. Remember that no legitimate message will ever ask for your username or password. If you have any doubts, please call or email Tech Support. But whatever you do, please don’t ignore it. Note that this validation message will be sent only to that email address … Continue reading

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