Access while traveling

Accessing your Internet account while traveling can be challenging: Long-distance charges can be high, and long distance telephone lines tend to be noisy. SWCP provides several login schemes and advice for making this less painful.

800 Number

We have an 800 number available for travelers to use. This is billed at $10/hour billed by the minute (about 17 cents/minute — sometimes less expensive than regular long distance charges, but not always). Time connected to the 800 line doesn’t count against your pool of local dial-up hours, so you aren’t getting charged twice for the same connect time. When using the 800 number all you have to change in your setup is the phone number. All other settings should remain the same.

SWCP National Roaming

We have a national roaming service that may be more cost effective than our 800 number or the iPass service. The service is easy to use with your current dial-up plan. You can query the list of phone numbers available in any of our 50 states and in several provinces in Canada from the Members section.

In any month that you use the roaming service you’ll incur a single $5 charge and time usage comes from the pool of hours you have in your dial-up  plan. You always have this option available even if you’re a remote access or web hosting only customer. See our dial-up pricing for more information.

Be sure and download phone numbers for the areas you’ll be traveling in before leaving so you’ll have them available. When setting up to use these numbers you’ll need to add ‘@swcp.com’ to your username for authenticating.

Because this service uses another ISP in the city in which you’re staying, the following section below on using a different ISP while traveling also applies to SWCP National Roaming users.

Using another ISP

Many people have Internet service available through their employers, or have multiple Internet Service Providers. You shouldn’t have any problem using multiple providers, but there are a few caveats you should be aware of.

Sending mail

Due to the increase of unscrupulous marketing companies (spammers) it is no longer possible to run a friendly, trusting mail server. Spammers use unprotected mail servers to bounce unsolicited bulk email in order to make is appear the mail is coming from a reputable source, and thus get around blocks and filters that would otherwise stop them.

What does this have to do with you? It means SWCP won’t permit a machine that is not part of the SWCP trusted network to send email through our mail server to another non-SWCP address. If you are dialing in to another ISP, we have to find some way of identifying you as someone we can trust.

Sending email doesn’t require authentication with a user name and password, the method we’d normally use to identify someone. Fortunately, though, receiving mail does, and we can use that to make a temporary exception in our defenses.

If you’ve dialed into an ISP other than SWCP, you’ll need to check mail before you try to send out any email through our server. Once you’re done this (even if you don’t have any pending email) your current IP address will be temporarily added to our “trusted” users and you’ll be able to send email. If this isn’t possible please login to the Members area and use the ‘authenticate  my IP address’ tool to temporarily add your IP address to our trusted list. You can also set up your  email client to authenticate before sending. Please give us a call if you’re interested in this. We recommend you try these things out while still in town to minimize any problems you might run into with a change in setup.

Reading News

In order to keep the news server available and responsive for our customers, SWCP doesn’t allow non-customers to use it. Unfortunately if you’re connected to the Internet via another ISP, we won’t automatically know you’re one of our customers. There are several work-arounds for this.

  • You can telnet into login.swcp.com and use a local news program on our machines. From our menu program select “Mail & News”, then “Read News”. The default news reader is tin. Commands for tin are displayed on the bottom two lines of your telnet window while you’re running tin.
  • If you have a Static IP address you can contact SWCP and we’ll add your address to our list of “trusted” news readers.
  • If you don’t have a static IP address and you need to regularly read news remotely we can set up a username and password for you.

Accessing Email via the web

We support a couple of different web-based email clients you can use when traveling. Check Web Mail.

If you’re using this from an Internet cafe there are a couple of security items to be aware of. If you’re using Netscape be sure to exit your browser after using any webmail clients (so your password isn’t preserved). In Internet Explorer answer “No” to the save your password question.

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